Customer Satisfaction Survey, The Ultimate Guide for 2021

Customer Satisfaction Survey, The Ultimate Guide for 2021

2020 was a challenging year, full of difficulties but, on the other hand, full of opportunities. The whole world was forced into fastened digitalization, accelerating the transition rate by several years and putting the customer satisfaction survey placements at the...
How to leverage Event-Triggered Customer Surveys

How to leverage Event-Triggered Customer Surveys

When we set out to create SatisMeter, we wanted to create a survey tool that could give you measurable, targeted feedback to both demonstrably improve your product and help keep hold of your customers. Arguably we achieved that. The next step from that would be the...
New Survey Types: CES, CSAT, Custom and How to Use Them

New Survey Types: CES, CSAT, Custom and How to Use Them

We’re always looking for ways to improve the satisfaction of our customers. That should be the aim of every company. And after getting a lot of feedback on the use of NPS surveys to measure onboarding and customer satisfaction, we’re delighted to announce a new...