by Cally Tomlinson | 15 Aug, 2016
When investment technology pioneers, Riskalyze, signed up to use NPS, it soon became clear how engaged their customers were. Their response rate shot to over 40% and immediately produced an excellent NPS score. I talked to their VP of Product, Dan Cunningham, to find...
by Cally Tomlinson | 12 Jul, 2016
We are thrilled that our customers choose to use NPS as a gauge for how their business is doing. In fact, we’re so accustomed to thinking about NPS as part of what we do, we sometimes forget that those three letters can refer to two different things. Score or System?...
by Cally Tomlinson | 7 Jul, 2016
With the expertise of over a million surveys behind us, at SatisMeter we like to think we know a thing or two about NPS. This guide will focus on clear and achievable ways to turn your NPS campaign into an effective tool for business success. Whether you’re new to...
